Product information
We Want You to Experience A New Level of Comfort with Separatec.
If you are unhappy for any reason, we ask that you allow us to make things right. Please email our satisfaction guarantee customer service center at service@separatec.com regarding any issues with your purchase.
Exchange/refunds for first order:
- We will refund or replace your first pack without question within the first 30 days of purchase, shipping charges are not included.
- For this reason, we recommend only ordering a pack for your first time trying our products to see if Separatec is right for you.
- Beyond your first trial pack, we can only exchange any unopened items for a refund or replacement.
Exchange/refunds for other orders：
- If you have tried a pack from your order and have decided to return the remaining unopened items for a refund, we will refund you the amount paid in full minus the cost of shipping once the unopened items have been received and inspected. Shipping rates will be determined by location.
- If you want to exchange the unopened items, we will reship you a new product once the unopened items have been received and inspected. Shipping rates will be determined by location.
( Reminder: If you purchased shipping insurance can enjoy a free reship. )
How to activate the Satisfaction Guarantee?
If you wish to activate the Satisfaction Guarantee, we require that you contact us before sending anything back. Please e-mail service@separatec.com with the following details:
- Your order number
- Email address
This information is important to help us verify that the purchase was made from separatec.com and will be used solely to verify that the request is eligible under the program.
Please be advised:
- Satisfaction Guarantee only applies to purchases made through separatec.com within 30 days.
- All items must be unworn, unwashed, and in original packaging.
- All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable.
- Special offers are non-refundable, non-exchangeable, and cannot be used with the satisfaction guarantee.
Separatec reserves the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:
- That the items received were not in their original condition/packaging.
- That the items received were received without proper or secure transportation packaging.
- That you returned products that you were not entitled to return.
- That items were missing from the return.
- That you did not follow the return instructions.
Orders canceling:
We accept order cancellations before the product is shipped. If the order is canceled you will get a full refund including shipping charges.
Click Here to Submit a Return or Exchange Request
If you have any questions don't hesitate to get in touch with us at service@separatec.com.
Our goal is to provide you with the best transportation options wherever you live in the United States. We deliver to hundreds of customers across the United States every day and strive to provide you with the highest level of service.
The time frame of an order delivery is divided into two parts.
Processing time: Within 24 hours of purchase
Shipping time: We can ship your orders in the United States with the shipping method of your choice. The cost for Standard Ground Shipping is $6.99. You'll receive FREE Standard Ground Shipping with a purchase of $59+ after a discount and you will typically receive your item in about a week at most.
| Order Price |
Fee
|
Shipping Methods
|
Delivery Period |
| $0 - $58.99 |
$6.99
|
Standard Shipping
|
2-5 Business Day |
| $59+ | $0 | FREE Standard Shipping | 2-5 Business Day |
Nondelivery area: Alaska, American Samoa, Micronesia, Hawaii, Northern Mariana Islands, Palau, Puerto Rico, APO address, Guam, and the U.S. Virgin Islands are not in our delivery zones at the moment, but we will have more steps to support these areas soon.
Separatec is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. Separatec does not assume any responsibility for lost or damaged packages.
Gentle cycle with cold water in machine wash/ Hand wash.
Customer Reviews
Will be buying more
I have been wearing Seperatec for around 5 years. The lastest order had some of the newer products and they are even more comfortable. I will be ordering more.
It was a great value and, although I would never buy 3 pairs of Christmas-themed boxer briefs at normal prices, I will enjoy having them and the guys in the gym locker room will enjoy giving me grief about them.
These provide the kind of quality and comfort I expect from Separatec and from underwear in general. However, the pouch for the boys seems lower than usual. Or, the hole there may be larger than with the underwear I bought in the past. This causes some discomfort due to skin still sticking together. It's not a deal breaker, it's just uncomfortable at times when moving a lot causing it to be warm and moist down there. Still a great option for the well endowed, enjoy ;)
Mystery pack arrived promptly and in 3 colors. Fit great. Very soft material. Will order again. Thanks
Love my separatecs
I feel like I’m not wearing anything at all. I prefer the bamboo over the cotton.
They’re just awesome
The dual pouch is a game changer, everything slides right in, free to move with easy access while being the most comfortable underwear I have ever worn.
They’re a little snug.
