100% Satisfactory New Customer Guarantee
We Want You to Experience A New Level of Comfort with Separatec!
We know it's hard for you to experience our innovative product without trying it on. For that reason, we've created our "100% satisfactory" Guarantee.
If you're uncomfortable with your first box of Separatec*, you can keep it. Just let us know whether you'd like a refund or an exchange .
* Please note the few conditions on this offer:
- Only applies to your first order on separatec.com.
- Is limited to one worn box of underwear per household.
- All requests must be made within 30 days of purchase.
- If you choose to replace an item, we will ship the item to you free of charge.
- For all other refunds and exchanges, please see our standard policy below.