Return and Exchange

Of course we accept return, and we keep it easy! You can return for a refund or an even exchange. Now, let me walking you through the return process: 
 
1.Contact customer service at service@separatec.com for return address.
2.Drop your return package off at any courier company you find convenient.
And email the tracking number to service@separatec.com.
 
3.That’s a wrap! Just wait for your refund or exchange to be processed.

More About Return Policy:

1.Underwear need to be unused and unwashed to return,
and they have to be returned with original box.

3.We don’t provide prepaid shipping label. In other word, we don’t cover shipping cost for returns.

4.You have to make the request within 30 days after delivery.

5.Email tracking number back to customer service is a must.

6.Returns are refunded in the method of original payment.

7.The original cost of shipping is nonrefundable.

8.Please allow two weeks for refunds to be credited back to your account.

9.If you request an even exchange, the replacement will be shipped to you with no extra shipping cost.