Step 2. Drop your return package off at any courier company you find convenient. And email the tracking number to firstname.lastname@example.org.
Step 3. That’s a wrap! Just wait for your refund or exchange to be processed.
More About Return & Refund Policy:
For first-time customers:
We know it's hard for you to experience our innovative product without trying it on. For that reason, we've created our Satisfaction Guaranteed.
① If you had ordered a box of underwear:
You will get a full refund of your items and the shipping fee of this order.
② If you had ordered more than a box of underwear:
You will get a full refund of the item which is unopened and the shipping fee of this order.
We cover the cost of returning unopened products.
( Reminder: It is recommended to buy a box of underwear to try on for your first order.)
For other customers who want a refund:
① If you received defective items:
You will get a full refund of the defective items and the shipping fee of this order.
② If you received items without defects:
You will get a full refund of the item which is unopened, excluding the shipping fee of this order.
You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.
( Reminder: If you purchased shipping insurance can enjoy a free reship. )
For other customers who want to exchange:
Please provide the following details and attach a screenshot of your order confirmation.
Your full name
Your order number
Products purchased ( please provide codes )
Briefly describe why are you unsatisfied with the product?
Return shipping rates will be determined by location.
(Reminder:If you purchased shipping insurance can enjoy a free reship. )
* Please note the few conditions on this offer:
The policy is applied only for your items ordered on our website.
All requests must be made within 30 days of purchase.
Promotional items are non-refundable and non-exchangeable.
Separatec stands behind our quality product and its performance 100%. In the event of a confirmed defect, we will gladly ship out the replacement piece. Please send a photo of the affected area and description to email@example.com.
We reserve the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:
That the items received were not in their original condition/packaging.
That the items received were damaged by yourself.
That you returned products that you were not entitled to return.
That items were missing from the return.
That you did not follow the return instructions.
That you otherwise failed to exercise reasonable care when returning items.