Separatec Dual Pouch Men's Natural Healthy Bamboo Fiber Trunks

Product information

We Want You to Experience A New Level of Comfort with Separatec.

If you are unhappy for any reason, we ask that you allow us to make things right. Please email our satisfaction guarantee customer service center at service@separatec.com regarding any issues with your purchase.

Exchange/refunds for first order:

We will refund or replace your first pack without question within the first 30 days of purchase, shipping charges are not included.
For this reason, we recommend only ordering a pack for your first time trying our products to see if Separatec is right for you.
Beyond your first trial pack, we can only exchange any unopened items for a refund or replacement.

Exchange/refunds for other orders：

If you have tried a pack from your order and have decided to return the remaining unopened items for a refund, we will refund you the amount paid in full minus the cost of shipping once the unopened items have been received and inspected. Shipping rates will be determined by location.
If you want to exchange the unopened items, we will reship you a new product once the unopened items have been received and inspected. Shipping rates will be determined by location.

( Reminder: If you purchased shipping insurance can enjoy a free reship. )

How to activate the Satisfaction Guarantee?

If you wish to activate the Satisfaction Guarantee, we require that you contact us before sending anything back. Please e-mail service@separatec.com with the following details:

Your order number
Email address

This information is important to help us verify that the purchase was made from separatec.com and will be used solely to verify that the request is eligible under the program.

Please be advised:

Satisfaction Guarantee only applies to purchases made through separatec.com within 30 days.
All items must be unworn, unwashed, and in original packaging.
All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable.
Special offers are non-refundable, non-exchangeable, and cannot be used with the satisfaction guarantee.

Separatec reserves the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:

That the items received were not in their original condition/packaging.
That the items received were received without proper or secure transportation packaging.
That you returned products that you were not entitled to return.
That items were missing from the return.
That you did not follow the return instructions.

Orders canceling:

We accept order cancellations before the product is shipped. If the order is canceled you will get a full refund including shipping charges.

If you have any questions don't hesitate to get in touch with us at service@separatec.com.

Our goal is to provide you with the best transportation options wherever you live in the United States. We deliver to hundreds of customers across the United States every day and strive to provide you with the highest level of service.

The time frame of an order delivery is divided into two parts.

Processing time: Within 24 hours of purchase

Shipping time: We can ship your orders in the United States with the shipping method of your choice. The cost for Standard Ground Shipping is $5.99. You'll receive FREE Standard Ground Shipping with a purchase of $59+ after a discount and you will typically receive your item in about a week at most.

Order Price	Fee	Shipping Methods	Delivery Period
$0 - $58.99	$5.99	Standard Shipping	2-5 Business Day
$59+	$0	FREE Standard Shipping	2-5 Business Day

Nondelivery area: Alaska, APO address, Hawaii, Guam, the U.S. Virgin Islands are not in our delivery zones at the moment, but we will have more steps to support these areas soon.

Separatec is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. Separatec does not assume any responsibility for lost or damaged packages.

Gentle cycle with cold water in machine wash/ Hand wash.

Best Underwear ever!

These are real comfortable to wear and the duel pocket helps so much!

Best underwear ever.

I have been wearing these for years and I love them. Best support and comfort.

They’re big!

These run big! If you’re on size cusp especially, I would recommend sizing down.

*edit*
Customer service reached out after my initial review and sent me a different size. Excellent customer service!! Very satisfied and grateful! These feel great! (and look good too!)

Bamboo rayon?

I love the dual pockets. Though I shrink so small I end up only using one. But, that pocket really helps hold the golf balls up so they don't get squished when I ride my motorcycle, or even when I drive my truck. Still not so sure about the stretchy bamboo/rayon material. It kinda rides up my butt crack. Maybe I'll try some made from cotton next time and see how they wear.

Very nice

I’m a repeat buyer, product is very comfortable and delivery was fast . I’ll order even more!

Love Sepratec

Your product is great! Always feel like I have nothing on . My boys are very happy! Have about 30 pair of various styles, the bamboo trunks are my favorite!

Thank you for your support. If you think our products are good, please share them with your friends. We look forward to meeting you again! I wish you a happy shopping and a happy life!

A natural feeling

This is my second order for your products and am again pleased with the quality. They feel very natural as if I am not wearing any underwear but protect me from chafing, rubbing and sticking. I now have a large variety of the bamboo and rayon underwear and am very pleased I chose Separatec.