We Want You to Experience A New Level of Comfort with Separatec!
If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange. Now, let me walk you through the return process:
Step 1: Contact customer service at service@separatec.com for a return address.
Step 2. Drop your return package off at any courier company you find convenient. And email the tracking number to service@separatec.com.
Step 3. That’s a wrap! Just wait for your refund or exchange to be processed.
More About Return & Refund Policy:
For first-time customers:
We know it's hard for you to experience our innovative product without trying it on. For that reason, we've created our Satisfaction Guaranteed.
① If you had ordered a box of underwear:
You will get a full refund of your items and the shipping fee of this order.
② If you had ordered more than a box of underwear:
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You will get a full refund of the item which is unopened and the shipping fee of this order.
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We cover the cost of returning unopened products.
( Reminder: It is recommended to buy a box of underwear to try on for your first order.)
For other customers who want a refund:
① If you received defective items:
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You will get a full refund of the defective items and the shipping fee of this order.
② If you received items without defects:
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You will get a full refund of the item which is unopened, excluding the shipping fee of this order.
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You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.
( Reminder: If you purchased shipping insurance can enjoy a free reship. )
For other customers who want to exchange:
Please provide the following details and attach a screenshot of your order confirmation.
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Your full name
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Your order number
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Phone number
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Email address
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Products purchased ( please provide codes )
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Briefly describe why are you unsatisfied with the product?
Return shipping rates will be determined by location.
(Reminder:If you purchased shipping insurance can enjoy a free reship. )
* Please note the few conditions on this offer:
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The policy is applied only for your items ordered on our website.
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All requests must be made within 30 days of purchase.
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Promotional items are non-refundable and non-exchangeable.
Separatec stands behind our quality product and its performance 100%. In the event of a confirmed defect, we will gladly ship out the replacement piece. Please send a photo of the affected area and description to service@separatec.com.
We reserve the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:
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That the items received were not in their original condition/packaging.
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That the items received were damaged by yourself.
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That you returned products that you were not entitled to return.
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That items were missing from the return.
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That you did not follow the return instructions.
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That you otherwise failed to exercise reasonable care when returning items.
