SuperSoft Ultralight Trunks

We Want You to Experience A New Level of Comfort with Separatec!

If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange. Now, let me walk you through the return process:

Step 1: Contact customer service at service@separatec.com for a return address.

Step 2. Drop your return package off at any courier company you find convenient. And email the tracking number to service@separatec.com.

Step 3. That’s a wrap! Just wait for your refund or exchange to be processed.

More About Return & Refund Policy:

For first-time customers:

We know it's hard for you to experience our innovative product without trying it on. For that reason, we've created our Satisfaction Guaranteed.

① If you had ordered a box of underwear:

You will get a full refund of your items and the shipping fee of this order.

② If you had ordered more than a box of underwear:

• You will get a full refund of the item which is unopened and the shipping fee of this order.
• We cover the cost of returning unopened products.

( Reminder: It is recommended to buy a box of underwear to try on for your first order.)

For other customers who want a refund:

① If you received defective items:

• You will get a full refund of the defective items and the shipping fee of this order.

② If you received items without defects:

• You will get a full refund of the item which is unopened, excluding the shipping fee of this order.
• You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.

( Reminder: If you purchased shipping insurance can enjoy a free reship. )

For other customers who want to exchange:

Please provide the following details and attach a screenshot of your order confirmation.

• Your full name
• Your order number
• Phone number
• Email address
• Products purchased ( please provide codes )
• Briefly describe why are you unsatisfied with the product?

Return shipping rates will be determined by location.

(Reminder:If you purchased shipping insurance can enjoy a free reship. )

* Please note the few conditions on this offer:

• The policy is applied only for your items ordered on our website.
• All requests must be made within 30 days of purchase.
• Promotional items are non-refundable and non-exchangeable.

Separatec stands behind our quality product and its performance 100%. In the event of a confirmed defect, we will gladly ship out the replacement piece. Please send a photo of the affected area and description to service@separatec.com.

We reserve the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:

• That the items received were not in their original condition/packaging.
• That the items received were damaged by yourself.
• That you returned products that you were not entitled to return.
• That items were missing from the return.
• That you did not follow the return instructions.
• That you otherwise failed to exercise reasonable care when returning items.