We Want You to Experience A New Level of Comfort with Separatec!
If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange.
Contact us: service@separatec.com
More About Return & Refund Policy:
For first-time customers:
① If you had ordered a box of underwear:
You will get a full refund of your items and the shipping fee of this order.
② If you had ordered more than a box of underwear:
You will get a full refund of the item which is unopened and the shipping fee of this order.
We cover the cost of returning unopened products.
( Reminder: It is recommended to buy a box of underwear to try on for your first order.)
For other customers who want to exchange or return items:
You can exchange/return the item which is unopened.
You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.
( Reminder: If you purchased shipping insurance can enjoy a free reship. )
* Please note the few conditions on this offer:
The policy is applied only for your items ordered on our website.
All requests must be made within 30 days of purchase.
