Satisfaction Guaranteed

We Want You to Experience A New Level of Comfort with Separatec!

If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange.

More About Return & Refund Policy:

For first-time customers:

① If you had ordered a box of underwear:

You will get a full refund of your items and the shipping fee of this order.

② If you had ordered more than a box of underwear:

You will get a full refund of the item which is unopened and the shipping fee of this order.

We cover the cost of returning unopened products.

( Reminder: It is recommended to buy a box of underwear to try on for your first order.)

For other customers who want to exchange or return items:

You can exchange/return the item which is unopened.

You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.

( Reminder: If you purchased shipping insurance can enjoy a free reship. )

*NOTE: Special offers are non-refundable, non-exchangeable, and cannot be used with the satisfaction guarantee.

* Please note the few conditions on this offer:

The policy is applied only for your items ordered on our website.

All requests must be made within 30 days of purchase.

All items must be unworn, unwashed, and in original packaging.