Satisfaction Guaranteed

We Want You to Experience A New Level of Comfort with Separatec!

If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange.

More About Return & Refund Policy:

For first-time customers:

① If you had ordered a box of underwear:

You will get a full refund of your items and the shipping fee of this order.

② If you had ordered more than a box of underwear:

You will get a full refund of the item which is unopened and the shipping fee of this order.

We cover the cost of returning unopened products.

( Reminder: It is recommended to buy a box of underwear to try on for your first order.)

For other customers who want to exchange or return items:

You can exchange/return the item which is unopened.

You need to cover the cost of returning unopened products yourself. Return shipping rates will be determined by location.

( Reminder: If you purchased shipping insurance can enjoy a free reship. )

* Please note the few conditions on this offer:

The policy is applied only for your items ordered on our website.

All requests must be made within 30 days of purchase.