We Want You to Experience A New Level of Comfort with Separatec.
If you are unhappy for any reason, we ask that you give us the opportunity to make things right. Please email our satisfaction guarantee customer service center at email@example.com regarding any issues with your purchase.
Exchange/refunds for first order:
We will refund or replace your first pack without question within the first 30 days of purchase, shipping charges are not included.
For this reason, we recommend only ordering a pack for your first time trying our products to see if Separatec is right for you.
Beyond your first trial pack, we can only exchange any unopened items for a refund or replacement.
Exchange/refunds for other orders：
If you have tried a pack from your order and have decided to return the remaining unopened items for a refund, we will refund you the amount paid in full minus the cost of shipping once the unopened items have been received and inspected. Shipping rates will be determined by location.
If you want to exchange the unopened items, we will reship you a new product once the unopened items have been received and inspected. Shipping rates will be determined by location.
( Reminder: If you purchased shipping insurance can enjoy a free reship. )
How to activate the Satisfaction Guarantee?
If you wish to activate the Satisfaction Guarantee, we require that you contact us before sending anything back. Please e-mail firstname.lastname@example.org with the following details:
Your order number
This information is important to help us verify that the purchase was made from separatec.com and will be used solely for the purpose of verifying that the request is eligible under the program.
Please be advised:
Satisfaction Guarantee only applies to purchases made through separatec.com within 30 days.
All items must be unworn, unwashed, and in original packaging.
All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable.
Special offers are non-refundable, non-exchangeable, and cannot be used with the satisfaction guarantee.
Separatec reserves the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:
That the items received were not in their original condition/packaging.
That the items received were received without proper or secure transportation packaging.
That you returned products that you were not entitled to return.
That items were missing from the return.
That you did not follow the return instructions.
We accept order cancellations before the product is shipped. If the order is canceled you will get a full refund including shipping charges.
I actually thought I was getting multiple colored boxer briefs, but they were all black, which is OK I just like wearing different colors. The only problem I have is since I’m a grower sometimes. My **** comes out of the hole provided for him. I laminated the problem by putting a couple stitches in the hole to tighten it slightly since then he stays in place very nicely, and looks nice in my underwear. The underwear are very comfortable so soft. I truly enjoy wearing them. They are made very well. I am satisfied customer. These were my second order. I have briefs and boxer briefs I like both. They feel kind of like wearing nothing very comfortable.
Keep these, toss all others
Hi - seriously, I am tossing ALL my others and ordering more of these. Just be sure to DOWNsize, I'm a 35 waist and first ordered large and they were way too large; then ordered medium and just the right fit. Super comfortable, don't ride up/down, and snug to body just right.
Rayon Bamboo Briefs and Trunks
True to size. Very comfortable. All I buy now. Far superior than Saxx ..
Dynamic Bamboo Rayon
These are great and full of comfort.
OMG, wearing those and feel like Im commando all the time 😁 really surprised how comfortable those are.