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Hello, I bought a 3-pack in my size- I tried wearing them a number of times but they are not true to size. I always get my size when buying underwear and it works out fine - these were so uncomfortable - I can’t wear them. Can I refund them? Or switch to a different size?
Quick Dry Cotton Fashion Striped Boxer Briefs 3Pack
Quick Dry Cotton Fashion Striped Boxer Briefs 3Pack
Great fit! Great material and overall simply comfortable.
Good product slow shipping though
Hello, I bought a 3-pack in my size- I tried wearing them a number of times but they are not true to size. I always get my size when buying underwear and it works out fine - these were so uncomfortable - I can’t wear them. Can I refund them? Or switch to a different size?
Quick Dry Cotton Fashion Striped Boxer Briefs 3Pack
Quick Dry Cotton Fashion Striped Boxer Briefs 3Pack
Great fit! Great material and overall simply comfortable.
Good product slow shipping though
If you're uncomfortable with your first box of Separatec. Just let us know whether you'd like a refund or an exchange. Now, let me walk you through the return process:
Step 1: Contact customer service at service@separatec.com for a return address.
Step 2. Drop your return package off at any courier company you find convenient. And email the tracking number to service@separatec.com.
Step 3. That’s a wrap! Just wait for your refund or exchange to be processed.
For first-time customers:
We know it's hard for you to experience our innovative product without trying it on. For that reason, we've created our Satisfaction Guaranteed.
① If you had ordered a box of underwear:
You will get a full refund of your items and the shipping fee of this order.
② If you had ordered more than a box of underwear:
For other customers who want a refund:
① If you received defective items:
② If you received items without defects:
For other customers who want to exchange:
Please provide the following details and attach a screenshot of your order confirmation.
Return shipping rates will be determined by location.
Separatec stands behind our quality product and its performance 100%. In the event of a confirmed defect, we will gladly ship out the replacement piece. Please send a photo of the affected area and description to service@separatec.com.
We reserve the right to reject a return and decline to refund, subject to applicable law, under the following circumstances: